Sarah Worth/My Complex Canine treats the privacy of their clients (hereinafter referred to as the ‘data subject’) very seriously and takes appropriate security measures to safeguard privacy and protect and manage any personal data provided by data subjects.

How we obtain your personal data: You provide us with personal data from a questionnaire/consultation either online, written, email or the telephone.  This includes name, address, email address, and telephone numbers. It also includes details of your dog, including details of its age, gender, breed and training issues. Further personal data may be obtained before, during and after the consultation procedure.

How we use your personal data:  Data subjects’ personal data will be used specifically to analyse and evaluate an individualised training programme best suited to the needs of the data subject’s dog, consistent with a duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR)* We will also take reasonable security measures to protect your personal data in storage. *The Information Commissioner’s Office (ICO) ico.org.uk may be contacted with any GDPR queries. 

We do: respect your privacy and work hard to meet strict regulatory requirements.

We do not:  sell your personal data to any 3rd party.

The General Data Protection Regulation - GDPR (May 2018) recognises there is a need to protect and to give the user greater control over personal data.  The rights of the individual include:

Right to be informed:  Why information is needed and how it will be used

Right of subject access:  You can request the personal data held

Right to rectification: You can have any incomplete personal data completed, but please note that if any individual is factually wrong then changing records of personal data will be falsification

Right to erasure: You shall have the right to obtain from the Canine Practitioner erasure of personal data if you have withdrawn from further provision of service from the practitioner

Right to restrict processing:  You can obtain your retained data from the Canine Practitioner in the following circumstances:
 - The accuracy of the personal data is contested by you and will be restricted until the accuracy of the data has been verified
-  The Canine Practitioner no longer needs the personal data for the purposes of provision of services, but it is required by you for legal claims

Right to data portability:  You will be able to receive your personal data in a commonly used format and have the right to transmit this data to another

Right to object:  Sarah Worth/ My Complex Canine should not have cause to process personal data

Rights in relation to automated decision making: Sarah Worth/ My Complex Canine does not carry out automated processing

By using this site and/or our services, you consent to the Processing of your Personal Data as described in this Privacy Policy and the Cookies Policy. 



Consent to use of cookies from our website
English law requires all websites to request permission when using cookie technology.  If your browser is set to accept cookies and other similar technologies and if you continue to use our website then we will understand this to mean that you consent to the use of cookies or other similar technologies.  However, if you wish to remove or stop use of cookies from our site then you should either stop using the site or adjust the settings of your browser as explained above, to reject or disable cookies.

Privacy Policy
This cookies policy should also be read alongside our Privacy Policy which you can access above. 

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools (including your IP address). This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.
We use your Personal Data on legitimate grounds and/or with your Consent.


Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users' movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.


We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don't collect any personal information.

  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don't have to re-enter this information next time when commenting.

  • Analytics cookies - these cookies are used to track the use and performance of our website and services


Note that where we provide links to other websites, such as the links we provide to our social media pages, those third-party websites may also use cookies and you should familiarise yourself with the cookies information that they provide on their own websites.  We are not responsible for any cookies used on third party websites to which we may provide links.


You can remove cookies stored on your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform.


We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you'd like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

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